SALES TERMS & CONDITIONS

At Mica Sport Canada, we are committed to providing high-quality sporting goods and equipment. If you are not completely satisfied with your purchase, please review our return policy below for all necessary details.

1. Eligibility for Returns

• Returns are accepted within 30 days from the date of purchase.
• Items must be unused, unassembled, and undamaged, with original packaging, tags, and accessories.
• Certain products are non-returnable, including personalized items, opened safety equipment (helmets, pads, etc.), and clearance/final sale items.

2. Return Process

• To start a return, contact our customer service team at mica@micasport.com or use the Authorized Return Form.
• You will receive a Return Authorization Number (RA#), which must be included in the return package. Returns without an RA# will not be processed.
• Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.
• We recommend using a trackable shipping service; we are not responsible for lost return shipments.

3. Refunds

• Once we receive and inspect your returned items, refunds will be processed to the original payment method.
• Refunds may take 7-10 business days to process, depending on your bank or payment provider.
• Shipping fees are non-refundable.

4. Defective or Damaged Items

• If you receive a defective or damaged item, contact us within 5 days of receipt.
• We will cover return shipping costs and either issue a full refund or send a replacement.

5. Exchanges

• We do not offer direct exchanges. To get a different size, color, or model, please return the original item for a refund and place a new order.

6. Customer Responsibilities

• Customers are responsible for ensuring items are securely packaged when returning.
• Items returned in poor condition or missing parts may not be eligible for a refund.
• Used or assembled items cannot be returned for a refund.
• Items deemed non-saleable upon return will be returned at the customer’s expense.

7. Policy Updates

• Mica Sport Canada reserves the right to modify this return policy at any time. Changes will be posted on our website and will apply to all new orders.

8. Pricing

• Our prices are highly competitive within the market.
• We do not price match competitors’ prices, whether on new or past orders.
• We also cannot price match if an item's price decreases after your order has been placed.

9. Guarantee

• All products are guaranteed to be new and free from defects, with most manufacturer warranties covering 1 year from the date of purchase.
• For warranty questions, contact us through our "Contact Us" page.
• Customers should inspect their orders immediately upon receipt. If an item is damaged in shipping or arrives defective, contact us within 7 days.

MICA SPORT CANADA INC.
Contact Us:
Customer Service: mica@micasport.com
Toll-Free: 800.667.MICA (6422)
Tel: 705.646.2462

Warranty Inquiries:
warranty@micasport.com

Please provide:

• A copy of your invoice
• Photos of the product with the defect
• A detailed description of the issue
• Your name, email, and cell phone number